Agreement and assent
These Terms of Use are an agreement between you and Luis Molina, the individual sole proprietor who operates ColdHello ("we," "us," or "our"). You must review these terms and affirmatively accept them in the app before using the service. If you do not agree, do not use ColdHello. The applicable Apple App Store or Google Play terms also govern your download, purchase, and use. Mandatory consumer rights prevail over any conflicting provision.
Eligibility
You must be at least 18 years old and legally able to enter a binding contract to use ColdHello. You may not use the app where doing so would violate applicable law.
The service, safety, and license
ColdHello lets you show a neutral prompt to someone you would like to meet and lets that person optionally enter a name and phone number directly on your device. Participation is voluntary. ColdHello does not verify identity, age, consent, relationship status, or accuracy and does not guarantee any introduction, response, outcome, or personal safety. Respect every response, stop if someone declines or appears uncomfortable, and use reasonable judgment. ColdHello is not an emergency, matchmaking, background-check, identity-verification, or safety service.
We grant you a limited, personal, nonexclusive, nontransferable, revocable license to use the app for its intended purpose. ColdHello and its software, branding, design, and content remain owned by us or our licensors. You may not copy, sell, sublicense, disrupt, scrape, bypass protections, or reverse engineer the app except where law expressly permits it.
Free use and automatically renewing subscriptions
You can start up to ten free approaches per installation, or save up to five contacts, whichever happens first. This is not a free trial and does not begin a subscription. The counters are stored locally on the device. After either limit is reached, continued access requires a Pro subscription.
Available plans and the exact price, currency, billing period, taxes, and promotions are displayed by the App Store or Google Play before purchase and control the transaction.
By choosing a plan and confirming with the store, you expressly authorize charges at confirmation and at the start of each new billing period until canceled. The store provides a retainable purchase confirmation. Apple, Google, or we will provide notices required by law.
Cancellation, renewals, price changes, and refunds
You can manage or cancel using the "Manage subscription" link in the app and Settings, or through your Apple or Google account subscription settings. Cancel before the store renewal deadline—ordinarily at least 24 hours before the current period ends—to avoid the next charge. Unless the store or law says otherwise, cancellation takes effect at the end of the paid period and fees already paid are nonrefundable.
We may change prices for legitimate reasons, including feature or service-scope changes, operating or store costs, taxes, inflation, or currency conditions. We will provide advance notice and obtain consent when required. For New York consumers, we will provide an annual reminder between 15 and 45 days before the cancellation deadline; material changes will be disclosed between five business days and 30 days before taking effect. A price increase will not take effect without affirmative consent unless you receive clear notice and at least 14 days to cancel and obtain any prorated refund required by law. The applicable store handles refunds except where we are legally responsible or law provides additional rights.
Acceptable use
Use ColdHello respectfully, safely, and lawfully. Do not use it to harass, threaten, deceive, discriminate against, stalk, exploit, or contact anyone who has asked you not to. Do not enter, retain, disclose, or use another person's information without authorization. You are responsible for your conduct and interactions. We may suspend or terminate access for violations, fraud, risk to others, or legal requirements.
ColdHello has zero tolerance for child sexual abuse and exploitation. You must comply with our Child Safety Standards.
App stores and third-party services
On Apple devices, Apple's Standard Licensed Application End User License Agreement applies and is incorporated here; these terms supplement and do not replace it. On Android, applicable Google Play terms also apply. Apple and Google are not parties to these terms and are not responsible for ColdHello except for obligations in their own terms. We—not Apple or Google—are responsible for app support and claims to the extent required by law. RevenueCat helps validate purchases and manage access.
Warranty disclaimer and consumer rights
To the maximum extent permitted by law, ColdHello is provided "as is" and "as available," without express or implied warranties. We do not guarantee outcomes, identity, safety, compatibility, availability, security, or uninterrupted or error-free operation. This disclaimer does not limit warranties or consumer rights that cannot lawfully be excluded.
Limitation of liability
To the maximum extent permitted by law, Luis Molina and ColdHello will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost data, lost profits, or harm from interactions with other people. Nothing excludes liability that cannot legally be limited, including fraud, willful misconduct, gross negligence, personal injury caused by negligence, or mandatory consumer rights.
Changes, suspension, and termination
We may update the app or these terms as the service, stores, or law changes. We will post revised terms, identify their effective date, provide required notice, and request renewed assent where required. Material changes apply prospectively. We may change, suspend, or discontinue features, but doing so does not remove refund or notice rights required by law.
Governing law and general terms
New York law governs these terms. Disputes may be brought in state or federal courts in New York County, but this does not deprive you of mandatory consumer protections or a forum available under the law where you live. If a provision is unenforceable, the remainder stays effective. These terms, the Privacy Policy, and applicable app-store terms are the entire agreement regarding the app.
Contact us
Questions about these terms can be sent to the address below.